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- If full package is booked you cannot cancel the bookings
- Counsellor cannot be changed after selection
- One cannot get refund if they drop the session or decide not to go for further sessions
- If the sessions gets disconnected in between due to any reason(technical) then counsellor has the right to reschedule it. User cannot reschedule. If the counsellor does not reschedule the session, user can raise a query on (e-mail address) within 24 hours.
- Suppose , you have completed your package minutes and not happy with the services, No refund will be given in this scenario
- Usually Session happens once in a week and Therapist has the freedom to choose the time slot for you. You can request the therapist to have the session as soon as possible but therapist will have the final say in choosing the day and time for you.
- you need to take your sessions under the validity period of the sessions, failing to do so will cancel all your subscriptions and no refund will be given in that scenario.
- If you are not present at the assigned time, you must tell the therapist at least 24 hours before the booked slot, failing to do so will cancel your that session.
